In very rare circumstances it has been found that the Call Collector Windows Service will not work due to security on computers blocking automatic registration of critical DLL/OCX files during installation.
This can be caused by DEP ( a security program especially with Server 2003...see FAQ Server 2003 Installation Issues)
However, if not 2003 then in these cases it is typically found that the regular Call Collector works normally but not the Windows Service. A solution is to manually register the files.
To do this first make sure all PABXSoft applications and services are fully closed down. (Check Task Manager for psiCCservice in Processes and any application named with PABXSoft in it on the Applications tab)
Then click the Start button and then RUN
Copy and paste the line below into the 'Open' box and press Enter
regsvr32 "C:\Program Files\PABXSoft\Call Collector Service\psiCCService.dll"
A message should appear saying "..................succeeded"
Next copy and paste this line into the Open box and press Enter
regsvr32 "C:\Windows\System32\osenxpsuite2008.dll"
Then do the same with the next two lines below
regsvr32 "C:\Windows\System32\osenxpsuite2008.ocx"
regsvr32 "C:\Windows\System32\osenxpzuite2008.dll"
Then start the Call Collector Windows Service