PABXSoft Call Collector as a Windows 'Service'

Installation
Downloads
Upgrading to a new version
Troubleshooting

The standard 'Call Collector' executable program can not be run as a 'Service' but an optional
module is available for purchase to provide this facility.

Before attempting this upgrade please read the instructions carefully.

1. You must arrange to purchase through your dealer for a new 'Service enabled' license key and unzip it
to the root directory (normally C:\) of the computer running the Call Collector
2. You must have installed PABXSoft from a Version 5.2 CD AND downloaded and unzipped the
latest Reports upgrade from this page.
3. You must run Reports/Setup/Registration and register the new license key prior to commencing
installation of the 'Service' upgrade.

4. Log in as Adminstrator

5. Download and install this 'Service' installation Module

6. Unzip the latest 'Service' enabled Call Collector

Note : You must also upgrade reports to Version 6.0.1.4 or higher)

7. Browse to C:\Program Files\PABXSoft\Call Collector Service and double click PBEMAIL

8. Click Start/Programs/Call Collector Service Access
9. Click 'Register DLL'
10. Click 'Install' and wait (Click on refresh to confirm installation)
11. Click 'Start' (Click on refresh to confirm installation)
12. Click 'Show'

The new Call Collector window should open and call data will start to appear.

When satisifed click 'Hide' on the Call Collector Service Access screen. (You may have to ALT TAB to get to it if the
Call Collector screen is filling the window).
To re-open the Window return to the Start/Programs/Call Collector Service Access and select 'Show'.



Installing an upgrade to the Call Collector service

If you have already installed and run the Service and want to upgrade it
follow these steps...

1. Download and save the latest 'Service' upgrade (Item 6 above)
2. Open the existing Call Collector Service Access program and 'STOP' and 'Refresh'
3. SHUT DOWN Call Collector Service access window
4. Re-Open Call Collector Service Access window. Click Register DLL and wait a few seconds.
5. Then click 'Start' and then 'Refresh' and then 'Show' and you should be up and running.

TROUBLESHOOTING
PC Start up
Path 75 error
Database not in default folder
Show button not working

PC Start up
If you have previously been running the normal 'non service' Call Collector remember
to delete it from the Startup menu otherwise it will try and launch at the same time as
the Service Call Collector and create a conflict on the database.
Right-click on the START button, and then Explore, and click on Programs under the highlighted 'Start Menu' folder, then click on 'Start up' and in the right hand window, select Call Collector and delete it.

Path 75 error
If you receive an error mesaage (eg Path 75) after starting the Call Collector
then this indicates that step 6 and 9 above has not been carried out correctly.

Go to Start/Programs/Call Collector Service Access and then 'STOP'
Then carry out Steps 6 to 10 again.

If the error has caused the service to hang your only option is to re-boot the computer.

Database not in default folder
If you have located the database on a different drive to the Call Collector
and are running the Call Collector as a service you may get an error saying
that the database is not available. This is normally a Permissions issue where the
Call Collector Service itself has not been given adequate rights.
Copy the link below into your Internet browser and follow the instructions from the MicroSoft Web site.
http://www.microsoft.com/windows2000/en/advanced/help/default.asp?url=/windows2000/en/advanced/help/sys_srv_configure_startup.htm

Show button not working
There is also a on-going issue with some sites not 'showing' the Call Collector screen when 'Show' is clicked.
It seems that the best solution to this to do a complete de-installation and re-installation.
Control Panel-Add/Remove programs and remove Call Collector Service
Then registry editor and delete the PABX folder in Hkey_Current_User/Software/VB and VBA program settings.
Then delete Call Collector Service folder in Program Files/PABXSoft.
Then install the Call Collector Service.exe (without the upgrades)
Then start Reports and locate the database and re-register (this is need because registry entry deleted)
Then start up the normal Call Collector and close it down (this is also re-establishing registry entries)
Then start up Call Collector service access program and register DLL and wait a few seconds
Then click on Install and wait a few seconds
Then click on Start and wait a few seconds
Then click on Show and the screen should come up (but old version which does have a Close Window option-don't use it!)
Then click on Hide wait a few seconds and then Stop and wait a few seconds
Close Service access screen
Finally, unzip the latest Call Collector Service upgrade Open Service Access screen and register new DLL and wait a few seconds
Then Start and wait, then Show and hopefully it works correctly now!