Setting up PABXSoft with the Nortel BCM

After installing PABXSoft Version 8, run Reports and complete the questions asked.
You will then be asked to locate the Data folder where the BCM data files are located.

Open Setup>Site and click the 'BCM Data Folder' button and browse to the BCM data file location.
(Typically this can be found at C:\Program Files\Nortel Networks\Call Detail Recording Client)

There is also a check box saying 'BCM File Date is Yesterday'. In most cases this should be left checked.
(See note below - Troubleshooting)

The Nortel BCM should create the data files after midnight. There are 4 files all starting with the word Record and with the date. PABXSoft ignores the files with .MBX, .HG and .CCR and reads the call data from the other file. All the call data for the previous day will be processed shortly after the file is detected by PABXSoft Call Collector.

This means that same day reporting and real-time functions are not available within PABXSoft.

The preferred BCM output format is NORSTAR format not SL1

Click here for detailed instructions on how to setup the Nortel BCM

Troubleshooting

We are not sure why, but on some sites the BCM dates the file containing call data incorrectly. Normally if the date of the file was yesterdays date, then the data inside the file would be yesterdays data. This is how it is meant to be.

However on some sites the file containing yesterdays data is dated two days before. As PABXsoft Call Collector is always looking for a file date of Yesterday, it never finds it. To fix this and let Call Collector look for a file dated two days before, shut down Call Collector and go to Reports>Setup>Site and take off the Tick in the Check box for 'BCM File Date is Yesterday' and Save.Then close reports and re-start Call Collector.