What the Call Types (I / C / O / A) in Reports/Call Collector mean

Call Types in Reports
A common question is what do the IN-I, IN-T,IN-AB,O,EXFD call types shown on some of the reports mean...

'IN-I' ---Incoming call INITIAL. The first (and possibly only) record of an answered incoming call
'IN-T' ---Incoming call TRANSFER. An incoming call that has been completed after a transfer.
'OUT'--- Outgoing call
'IN-AB'---Abandoned (unanswered incoming call)
'IN-TF'---Internal call transfer. This is simply a record of a transfer between two extensions.
'EXFD'---External Call forward (e.g. re-direct to a mobile/cell phone)

 

 

 

 

 

 

 
 
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