Call Rates Table

This table is used to adjust the cost of all outgoing calls (except International)

Each costing band is listed in the box on the right of the screen. Double click the
box to edit the costs.

The Call Cost Wizard will appear to help you make changes. If you click 'No' you can manually
adjust rates. If you click 'Yes' you will be asked a series of questions and when you save the
call rates will be adjusted. The Wizard is the easiest way to change rates!

Band
This is the Costing Band letter(s).

Description
This is a short description of the Costing Band

General Tab
Are calls timed?
Check this if the call will be costed based on call duration. Uncheck it if calls are
costed at the same rate irrespective of call duration.

Are costs rounded up?
Check this if you want to round up to the nearest cent/penny
If unchecked, the call cost calculated by the Call Collector will be rounded down if it is 0.499 or less, of a cent/penny
and rounded up if it is .5 or more. If checked, it will always be rounded up to the next cent/penny.

Use Peak/Off Peak
If the call costs the same 24 hours a day then uncheck this box. If there is a different rate charged for calls depending
on the time of day then check it and enter the Peak Rate start and End Times (eg Start 07:00:00 End 18.59.59pm)

TABLE 1
The costs entered in table 1 are the costs used by the Call Collector to cost outgoing calls.
(With one exception decribed at the bottom of this page in Note 1)

Make sure you enter rates in cents/pence (eg if you want a rate of 22 cents then enter 22 not 0.22
Also ensure the rate entered is INCLUSIVE of Tax/GST/VAT)

If you checked the 'Are calls timed' box on the 'General' tab then you must put an entry greater than zero in the four boxes
"For the first", "Rate", "For the remaining", "Rate".

If 'Use Peak/Off Peak' was checked on the 'General Tab' then you must also enter values in the same 4 boxes for Off Peak too.
If 'Use Peak/Off Peak' was not checked then the Off Peak costs will be greyed out and unavailable.

You do not need to put anything in Connection Charge, Minimum Charge, Intermediate Call Cap Time/Rate and Maximum Call Cap

Connection Charge
Also known as 'Flagfall' this is the charge that is applied as soon as the call connects. It is added to the cost of the timed call.
If the 'Are calls timed' box was not checked then enter the fixed rate for the call in the Connection Charge box.
(eg in the example pictured above the Connection charge is 22 cents)

Minimum Charge
If the carrier has a minimum charge enter it here. (e.g. if the minimum charge is 5 cents/pence, then enter 5 in this box.
When the Call Collector costs the call, if the cost calculated is less than this Minimum charge then the call cost will be
increased up to the Minimum charge.

PEAK

Most network provides quote their calls rates as a price per minute, but when it comes to charging, they cost the call per second,
or sometimes per 6 seconds, or 30 seconds, per minute and so on.

Summary of what is described in detail below
If calls are charged by the second enter a '1' in both of the time boxes and the 'per second' rate in both rate boxes
entered in cents/pence inclusive of Tax/GST/VAT.

If calls are charged every 30 seconds enter '30' in both time boxes and the 'per 30 second' rate in both rate boxes,
entered in cents/pence inclusive of Tax/GST/VAT.

If calls are charged by the minute enter '60' in both time boxes and the 'per minute' rate in both rate boxes, entered
in cents/pence inclusive of Tax/GST/VAT.


For the first
If calls are charged by the second, enter a '1'. If charged every 30 seconds enter '30', every minute, enter '60' and so on.

In rare cases the call may be charged in an unusual way..something like this..for the first 30 minutes the cost
is fixed at $1 and then it is charged at 5c per minute after that. In this case you would enter 1800 in the 'For the
First' box (30 minutes x 60 = 1800 seconds).

Rate box opposite 'For the first'
Enter the rate corresponding to the time period you jsut entered in 'For the First'
(eg If you entered a '1' meaning per second charging, then enter the rate for a 1 second call (e.g. 0.7333 of a cent/penny)

In the example above where the first 30 minutes cost $1 you would enter 100 in the rate box (100 cents)

For the remaining
If calls are charged by the second, enter a '1'. If charged every 30 seconds enter '30', every minute, enter '60' and so on.

In the unusual example described above in the 'For the First' section, you would enter 60 (1 minute)

Rate box opposite for the remaining
Enter the rate corresponding to the time period you just entered in 'For the First'
(eg If you entered a '1' meaning per second charging, then enter the rate for a 1 second call (e.g. 0.7333 of a cent/penny)

In the unusual example described above you would enter 5 (5 cents)

Intermediate Call Cap
Some network providers offer a limit on what the call will cost as long as the call is less than a certain duration.
eg if the call cost as shown in the picture above was 0.7333 cents/pence per second, there might be an Intermediate
Call Cap of $3 (300 cents) so long as the call was less than 1 hour (3600 seconds).

Normally an hour call at 0.7333 cents a second would cost $26.40 but the Call Cap would limit the cost to $3.

If the call duration exceeded an hour then the normal per second charge would be added to the Call Cap for the time
over 1 hour.

Maximum Call Cap
Some network providers provide an absolute maximum cost for a call. In the picture above this has been set to $10 (1000 cents)
No matter how long the call duraion, the cost will never exceed this cap.

 

OFF PEAK
If you have checked 'Use Peak/Off Peak' on the General tab then enter the Off Peak rates in the same way as described
above for Peak rates.

 

TABLE 2

The rates in Table 2 are used to calculate costs for the Re-Cost, Cost Comparison and Hotel Report. (also See Note 1 below)
These reports allow rates to be changed in Table 2 at any time and then a report run to reflect the changed rates for existing
calls in the database. This might be used where you are considering a new network provider and want to see how much you would
save if you made your calls with the alternative provider.

The Hotel Report uses the rates in Table 2 for Guest Check-Out. This allows the Hotel to enter what they pay their Network provider
into Table 1 and what they charge their guests into Table 2 and then use the Cost Comparison report to show their profit.

Rates are entered in this table in exactly the same way as described above for Table 1

 

Note 1

In some countries a business may want to have lines connected to their telephone system from more than one network provider
and be able to make calls by selecting one set of lines or another in order to take advantage of different call rates.

In the Trunk Data setup (Setup Menu) there is an option to 'Cost by Table 1 or Table 2' for each line. If table 2 is selected for any
of the lines then the call cost will be calculated using Table 2 rates for calls made on those lines.

If this option is used then the Re-Cost Report, Cost Comparison Report and Hotel Report can not be used effectively.